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Setting the Right Expectations
I recently vacationed at a beach resort in Mexico. Before leaving, I was stressed, tired and a little bored. I didn’t really plan the trip beforehand, so I just hoped to have a clean place to sleep and relax for a whole week. Once in Cancun, I rented a crappy car and stayed in a [...]
Posted: June 1st, 2007 under Customer Experience, Customer Retention, Standing Out, Usability.
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