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Give Your Ideas Directly to Obama
Everyone has been talking about how Obama’s campaign used the power of Social Networks and the Internet. There’s also been a lot of buzz around how the same concepts and innovations could be used to improve the effectiveness of his presidency and turn it into a truly participative democracy. The expectations around what the Transition [...]
Posted: January 19th, 2009 under Behavioral Research, Customer Experience, Innovation, Standing Out, Web 2.0.
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Learning from your mistakes
Here’s a good lesson to everyone that deals with customer experience: Learn from your mistakes. I know it seems obvious, but people usually confuse “acknowledge a mistake” with actually learning from them. Here are some examples: The company recognizes that something went wrong but is unable to pinpoint the real problem The company recognizes that [...]
Posted: May 3rd, 2007 under Customer Experience, Customer Retention, Standing Out, Usability.
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