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Usability is not restricted to the internet
Posted by Luis Serpa on October 4, 2006 - 6:19 PM
With so much talk around Web Usability, it is easy to forget that Usability is a much broader concept and can be applied to almost everything.
By definition, Usability is the easy with which people can employ a tool or human made object to achieve a particular goal.
Lately, this definition has expanded to include the effectiveness and efficiency with which users can achieve tasks in a particular environment.
In other words, you are surrounded by usability examples. Some as complex as the computer in front of you, some as simple as your coffee mug. Everything around you can probably be measured for its usability. Most can still be improved.
Signal vs. Noise posted today a very interesting entry about Casino Usability. Even considering all observed flaws to the posted information (check Hunter’s comment), the discussion itself already makes the point of how usability could and should be applied beyond the internet.
This Post Categories: Usability, Customer Experience, Standing Out.
This Post Tags: casino, costumers, customer catering, customer centric, customer centricity, customer experience, customer experience professional, customer experience strategy, customer interactions, customer perception, customer perspective, environment, Information Architecture, Signal vs. Noise, stand out, usability, web usability.
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