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The Importance of Being Happy
You should never underestimate the power of being cheerful. As an user experience expert, I learned in the course of my career that human beings are driven by what they feel and believe (perceptions & expectations) a lot more often than they are by rational thinking. So much so that, in almost any situation one faces, you can achieve more with a smile and a cheerful attitude than what any amount of reasoning could provide.
Posted: July 8th, 2010 under Behavioral Research, Customer Experience, Ramblings, Standing Out.
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