Archive for 'Innovation'
Keeping up with the times (and your users)
Everything changes all the time; it’s just the nature of our modern world. The real problem is not how fast things change but how out-of-control we usually feel for not knowing where all these changes will eventually lead. We are all afraid of missing the boat for the next big thing. Social Media, Netbooks, multi-touch [...]
Posted: June 15th, 2009 under Behavioral Research, Customer Experience, Customer Retention, Information Architecture, Innovation, Social Media, Standing Out, Usability, Web 2.0.
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Using Technology to Save Lives at the Grocery Store
Why put the responsibility on customers to check out recalled products that can hurt or, sometimes, even kill them? Yes, companies (or interested parties) try all they can to push the information to all involved so they can take action before something happens, but why not use the power of technology to avoid a potential [...]
Posted: March 31st, 2009 under Business, Customer Experience, Innovation, Ramblings, Standing Out.
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Give Your Ideas Directly to Obama
Everyone has been talking about how Obama’s campaign used the power of Social Networks and the Internet. There’s also been a lot of buzz around how the same concepts and innovations could be used to improve the effectiveness of his presidency and turn it into a truly participative democracy. The expectations around what the Transition [...]
Posted: January 19th, 2009 under Behavioral Research, Customer Experience, Innovation, Standing Out, Web 2.0.
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…And games Will Rule the Ad World
If anyone still had any doubts of the impact of games on consumers’ choices, that doubt is quickly fading out. Microsoft has broadened the marketing experience and branding possibilities inside Xbox games (See the article here). Aside from the standard banners and videos throughout the game, Microsoft is offering geographical targeting and the ability to [...]
Posted: December 7th, 2008 under Innovation, Marketing, Standing Out.
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Obama’s Team Really GETS What Web 2.0 is All About!
For a while now, everyone has been discussing how Obama’s campaign revolutionized the way politics is done, leveraging all the concepts of Social Networking and the internet. Since the election, a lot of rumors and speculations have appeared on how Obama’s team would use their innovative approach as a way to improve citizens’ participation in [...]
Posted: December 6th, 2008 under Customer Experience, Innovation, Standing Out, Web 2.0.
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Good Experience is the Best Strategy in an Economic Crisis
In the midst of the economic crisis, while most banks are trying to keep attracting customers by offering higher interest savings and money market accounts, one bank (PNC) is thriving by focusing on delivering a unique online customer experience, specifically designed to target the generation Y (people aged 18 to 34, according to PNC demographics). [...]
Posted: December 5th, 2008 under Banking, Behavioral Research, Business, Customer Experience, Customer Retention, Innovation, Marketing, Standing Out, Web 2.0.
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