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Archive for March 20th, 2009
It Must be Customer Experience Week… Or Something
It’s sad to admit it, but good customer experience is rare. So rare that when we get one we feel all warm, fuzzy and surprised and run to tell everyone about it. So rare (unfortunately) that even working this field, I don’t see good examples of CX quite often enough. This weekend, I had some exceptional [...]
Posted: March 20th, 2009 under Customer Experience, Customer Retention, Insurance, Ramblings, Standing Out.
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