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Archive for February 23rd, 2009
Be Better by Being Wrong!
I don’t know anyone who would want to be wrong. Our culture is wired with a deep, primal need to always be right, which leads us to deceive ourselves into believing we actually are always right, which again leads us to believe that everyone else is wrong. (Wait… WHAT??!?) Normally, one would think this is [...]
Posted: February 23rd, 2009 under Behavioral Research, Customer Experience, Customer Retention, Ramblings, Standing Out.
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