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    Vox Study Reveals Ongoing Problems with Auto Insurance Websites

    Posted by Luis Serpa on August 28, 2007 - 8:35 PM
     

    I am proud to announce that Vox’s 2007 Automobile Insurance Mind Model Study is now available (this represents a considerable part of my work, so I better be proud :) ). 

    Anyway, the study examines the online channel to determine industry-wide norms and discover why companies succeed or fail in attracting and retaining customers.

    If you want to know more, take a look on Bill Cusick’s post on Vox Customer Experience Blog.



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