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Archive for November 3rd, 2007
Apple’s New Enemy: Indecision!
Apple’s finest moment leads to big mistakes.
From a totally neutral perspective, Apple appears to believe that “the customer is always right,” adapting to their customers’ needs and attempting to accommodate every request. Apple’s desire to appease their most loyal customers, however, may come too late. The company has received multitudes of negative press since the […]
Posted: November 3rd, 2007 under Ramblings, Customer Retention, Customer Experience, Standing Out.
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