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Archive for July 31st, 2007
Will AT&T Rot Apple’s iPhone?
As expected, what really stands out about the new Apple iPhone isn’t the multitude of features squeezed into it, but rather its usability and the overall Customer Experience provided.
Apple understands the importance of superior usability to enhance the Customer Experience and has done an excellent job of this since rolling out the first Macintosh. Their […]
Posted: July 31st, 2007 under Customer Retention, Usability, Business, Customer Experience, Standing Out.
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