RSS Subscribe
Subscribe by Email
Archive for June 1st, 2007
Setting the Right Expectations
I recently vacationed at a beach resort in Mexico. Before leaving, I was stressed, tired and a little bored. I didn’t really plan the trip beforehand, so I just hoped to have a clean place to sleep and relax for a whole week.
Once in Cancun, I rented a crappy car and stayed in a crappy […]
Posted: June 1st, 2007 under Customer Retention, Usability, Customer Experience, Standing Out.
Comments: 1