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Archive for June, 2007
Security and Usability are finally merging
Security has always been placed in the opposite side of usability. By default, when you think about adding security measures to a website, you are talking about creating extra processes or at least adding an extra layer or complexity to existing process, so invariably the site usability suffers. Several promising researches were conducted in the past […]
Posted: June 27th, 2007 under Banking, Usability, Privacy & Security, Customer Experience, Standing Out.
Comments: none
Setting the Right Expectations
I recently vacationed at a beach resort in Mexico. Before leaving, I was stressed, tired and a little bored. I didn’t really plan the trip beforehand, so I just hoped to have a clean place to sleep and relax for a whole week.
Once in Cancun, I rented a crappy car and stayed in a crappy […]
Posted: June 1st, 2007 under Customer Retention, Usability, Customer Experience, Standing Out.
Comments: 1