Standing Out From The Crowd header image 4

Main menu:

 


Twitter Updates:

     

    Archive

     
    Bookmark and Share

    Site search

    Categories

    Archive for May, 2007

    Learning from your mistakes

    Here’s a good lesson to everyone that deals with customer experience: Learn from your mistakes. I know it seems obvious, but people usually confuse “acknowledge a mistake” with actually learning from them. Here are some examples: The company recognizes that something went wrong but is unable to pinpoint the real problem The company recognizes that […]