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Archive for May, 2007
Learning from your mistakes
Here’s a good lesson to everyone that deals with customer experience:
Learn from your mistakes.
I know it seems obvious, but people usually confuse “acknowledge a mistake” with actually learning from them.
Here are some examples:
The company recognizes that something went wrong but is unable to pinpoint the real problem
The company recognizes that something went wrong, [...]
Posted: May 3rd, 2007 under Customer Experience, Customer Retention, Standing Out, Usability.
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