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By: Luis Serpa

 

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« Not all your customers are equal…
Customer Retention: Shift Your Perspective* »

How to Deal with an Angry Customer

Posted by on September 15, 2006 - 12:07 PM
 

I just read a entry on Seth Godin’s Blog that can be very helpful for people working with Call Centers and Customer Services.

As always, Seth’s guide is simple and obvious, as it is supposed to be. But again, it may not be so obvious, given the number of companies that still have no clue on how to do it right…


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This Post Categories: Customer Retention, Call-Center, Business, Customer Experience.
 
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Comment from Brandon - Call Center Consultant
Time: 11/16/2007, 6:40 pm

Thanks for the link, I hadn’t seen Seth’s post. I really liked this part, “Ask them if that will not only solve their problem, but give your organization a chance to delight them.”

If you can’t fix it, maybe someone else in your call center can.

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