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How to Deal with an Angry Customer
Posted by Luis Serpa on September 15, 2006 - 12:07 PMI just read a entry on Seth Godin’s Blog that can be very helpful for people working with Call Centers and Customer Services.
As always, Seth’s guide is simple and obvious, as it is supposed to be. But again, it may not be so obvious, given the number of companies that still have no clue on how to do it right…
This Post Categories: Business • Call-Center • Customer Experience • Customer Retention
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