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Banks silently charging Customers - or jailing them!
Posted by Luis Serpa on November 7, 2006 - 9:22 AMA friend pointed out yesterday some news about how banks are charging when customers overdraw their accounts via ATM withdrawals - without informing them! - You can check it out here.
At the same time, I read today on goodexperience.com that Bank of America had a Customer thrown in jail for trying to verify if a check he received wasn’t fraudulent. You can reed the full post at “Broken: Bank of America jailing a customer.”
I feel like I have fallen through the looking glass into a place where banks are beheading their customers, and themselves along, to save some money. Oops… Wait a minute! That’s just the real world…
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This Post Categories: Banking • Customer Experience • Customer Retention • Standing Out
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