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Archive for December 20th, 2006
CRM in Real World Interactions
In my last post (“Welcome Back! Long Time, No See“), I commented on how face-to face interactions are being affected by the reliance on technology, subsequently missing real customer relationship development opportunities. After posting it, I realized that it wasn’t very fair. Technology and CRM tools can be useful for improving the Customer Experience in [...]
Posted: December 20th, 2006 under Business, Customer Experience, Customer Retention, Information Architecture, Marketing, Standing Out, Usability.
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