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Archive for December, 2006
CRM in Real World Interactions
In my last post (”Welcome Back! Long Time, No See“), I commented on how face-to face interactions are being affected by the reliance on technology, subsequently missing real customer relationship development opportunities. After posting it, I realized that it wasn’t very fair. Technology and CRM tools can be useful for improving the Customer Experience in [...]
Posted: December 20th, 2006 under Business, Customer Experience, Customer Retention, Information Architecture, Marketing, Standing Out, Usability.
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Welcome Back! Long Time, No See.
I chose this title for two reasons. First, it has been two weeks since my last entry (I was on vacation and, believe it or not, it is good to be back). The second is to tell you all about my experience in Brazil, my home country, two years after I came to live in [...]
Posted: December 6th, 2006 under Customer Experience, Customer Retention, Standing Out.
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