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Archive for November 17th, 2006
Banking Mind Model Study is finally released!
For the past 4 months I’ve been helping to conduct a study about the Online Customer Experience on the U.S. Banking Industry. The study is called “Mind Model” and is finally available for free download from Vox Inc at http://www.voxinc.com/banking-mind-model.htm. The Banking Mind Model Representation is a general analysis of how Banking industry websites are [...]
Posted: November 17th, 2006 under Banking, Customer Experience, Information Architecture, Standing Out, Usability.
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