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Archive for November 3rd, 2006
Everyone is your Customer
A few days ago, I was reading a Tom Vander Well’s blog post titled “When Customers are Co-Workers” on QAQnA.
The article reminded me of someone I met a few years ago. She worked in the research department of a big global company and after complaining to me once too often that no one valued her work, […]
Posted: November 3rd, 2006 under Customer Retention, Call-Center, Customer Experience, Standing Out.
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