RSS Subscribe
Subscribe by Email
Follow on Twitter
Archive for November 3rd, 2006
Everyone is your Customer
A few days ago, I was reading a Tom Vander Well’s blog post titled “When Customers are Co-Workers” on QAQnA. The article reminded me of someone I met a few years ago. She worked in the research department of a big global company and after complaining to me once too often that no one valued her [...]
Posted: November 3rd, 2006 under Call-Center, Customer Experience, Customer Retention, Standing Out.
Comments: 0 Comments