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Archive for October 6th, 2006
Bad, BAD Customer… No soup for you!!!
“That’s it! I’ve been on hold for the past 45 min! If you don’t transfer me right now, I will…” – CLICK – And after that, all you hear is the dreadful tone of the busy line, indicating that, despite all your threats, you were disconnected - AGAIN! If you ever suspected the call-center reps [...]
Posted: October 6th, 2006 under Call-Center, Customer Experience, Customer Retention, Standing Out.
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