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Archive for September 24th, 2006
You have the Customers you deserve…
Here are two examples in the opposite side of the Customer Experience spectrum: The first one was pointed out today by Seth Godin in his blog and is a perfect case of holding a grudge against your customers without learning how to deal with them. At the “Four Paws Design” website, an oblivious customer may [...]
Posted: September 24th, 2006 under Customer Experience, Customer Retention, Information Architecture, Marketing, Standing Out, Usability.
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