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Archive for September 20th, 2006
Customer Retention: Shift Your Perspective*
Maybe I am a pessimist, but I think many companies today focus all their efforts and budgets on projects that don’t solve their main problem. They wait too long to realize when they need specialized help. It’s like being concerned with making dinner while the house is on fire. You don’t call 911 until the [...]
Posted: September 20th, 2006 under Business, Customer Experience, Customer Retention.
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