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Archive for September 15th, 2006
How to Deal with an Angry Customer
I just read a entry on Seth Godin’s Blog that can be very helpful for people working with Call Centers and Customer Services.
As always, Seth’s guide is simple and obvious, as it is supposed to be. But again, it may not be so obvious, given the number of companies that still have no clue on […]
Posted: September 15th, 2006 under Customer Retention, Call-Center, Business, Customer Experience.
Comments: 1