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Archive for September 7th, 2006
Open Wide for an Awkward Customer Experience!
Yesterday, I realized that there’s nothing more customer-centric than a dental exam. You are seated in a chair in the center of a room with a stage-like light over your head, and surrounded by equipment and people totally focused on you.
Not so bad, right? But you’ll get the same perception on torture chambers and surgical […]
Posted: September 7th, 2006 under Customer Experience.
Comments: 1