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Archive for September 6th, 2006
Customer Experience would be easy if it wasn’t for customers…
I always understood that it can be difficult to please a customer, but I never gave much thought about why. Seth Godin has some curious insights though on that matter in two of his recent blog entries: What People Want and The Thing About the Wind. My two cents to companies: Listen very carefully to [...]
Posted: September 6th, 2006 under Customer Experience.
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