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Archive for September 4th, 2006

Can Citibank’s Customer Experience Be Saved?

It all began when I received an offer to open the new Citibank e-Savings Account. Already a Citibank customer, I thought that this new savings product with 5% APR would fit me perfectly.
I went online but couldn’t find any way to sign up through my internet banking account. So I called my account manager to […]