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Archive for September 4th, 2006
Can Citibank’s Customer Experience Be Saved?
It all began when I received an offer to open the new Citibank e-Savings Account. Already a Citibank customer, I thought that this new savings product with 5% APR would fit me perfectly. I went online but couldn’t find any way to sign up through my internet banking account. So I called my account manager [...]
Posted: September 4th, 2006 under Banking, Customer Experience.
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